This week’s top stories include small business advice covering the following four topics:
- Why Most Entrepreneurs Aren’t Delegating Effectively
- Inmates are learning to be their own bosses after they leave jail behind
- The ultimate side hustle guide for 2021
- 25 Awesome Customer Service Tips You Must Employ in 2021
Each week we scour all the top business-related magazines and newspapers for articles with the best advice for the small business owner, so you do not have to.
Why Most Entrepreneurs Aren’t Delegating Effectively
By: Timothy Carter
I believe that delegation is one of the most important and most valuable tools in an entrepreneur’s arsenal. It’s a skill set that rarely sees active development, and one that often takes a backseat to other forms of skill development.
This is partially because most entrepreneurs are driven to take a hands-on approach. Business-minded people tend to be highly ambitious, with lots of energy they can funnel into their projects. Accordingly, they’d rather do work themselves than delegate that work to other people. And those who do delegate regularly often do so as a kind of afterthought — a strategy of last resort, thrown together at the last second to solve a tough problem.
Already, you can begin to see why entrepreneurs are notoriously bad at delegating. But what steps can you take to improve your delegation abilities?
Related Post: What You Need to Know About Hierarchical Decision-Making
Inmates are learning to be their own bosses after they leave jail behind
By: Chase Dibenedetto
When we spend so much of our time online, we’re bound to learn something while clicking and scrolling. Discover something new with Mashable’s series I learned it on the internet.
Toccara King loves people. The 39-year-old was a gregarious Florida kid — a dancer, cheerleader, and gymnast — raised by her military grandparents and later joined the military herself. She said she’s always had the spirit of a self-starter.
After working as a Verizon telemarketer for eight years and then relocating to Charlotte, North Carolina, she decided to start a moving company with her friend in 2015. It was a way to combine her love of people, customer service, and travel. But it was also a bad idea, she said. There were too many moving parts (pardon the pun), and in 2017 King was arrested for her involvement in a marijuana trafficking scheme. The moving business “had more customers than I could actually keep up with… It was hard to keep employees… And I winded up here in jail, so I wasn’t able to get that far into it,” King explained.
The ultimate side hustle guide for 2021
By: Elaine Pofeldt
The Covid-19 pandemic has put millions of Americans out of work and many small retailers and restaurants out of business. At the same time, it has been a hotbed of innovation and new business creation. U.S. business formations rose by nearly 42% in 2020, according to U.S. Census data. There’s opportunity aplenty for small businesses selling things people are still buying under pandemic restrictions, from food and home entertainment to office supplies — as well as products and services needed by companies operating remotely.
As many Americans have discovered, you don’t have to quit your day job to start a business. Now is the perfect time to start a side hustle — a business you can run outside of the hours you work your full-time job. With many workers commuting less, it’s easier than it has been in years to create a side income.
Related Post: 6 Reasons Why You Need to Have a Side Hustle
25 Awesome Customer Service Tips You Must Employ in 2021
By: Sam Suthar
There’s no two ways about it. All customers want an excellent customer experience. Without an authentic customer-centric culture, which allows the company to provide fast support and memorable conversations, a business leaves itself vulnerable to its competition.
But how can businesses ensure that they’re offering the customer service they ought to?
Check out these 25 hot customer service tips to inspire your customer service strategy:
Related Post: Customer Service Is More than a Slogan
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